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Privacy Policy

Introduction

Welcome to Root and Wing’s Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we collect, use, store, and protect your personal information when you use our website, book events, or engage with our services. It also explains your rights and how the law protects you.

 

1. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Root and Wing collects and processes your personal data through your use of this website, including any data you provide when booking an event, signing up for our newsletter, or contacting us.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this policy together with any other privacy notices or fair processing notices we may provide on specific occasions, so you are fully aware of how and why we are using your data.

Controller

Root and Wing is the controller of your personal data and is responsible for it. If you have any questions about this Privacy Policy, or wish to exercise your legal rights, please contact us using the details below.

Contact Details

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.

 

2. The Data We Collect About You

Personal data means any information that can identify an individual. We may collect, use, store, and transfer different types of personal data about you, which we’ve grouped as follows:

  • Identity Data: Name, title.

  • Contact Data: Billing address, email address, telephone numbers.

  • Financial Data: Payment card details.

  • Transaction Data: Details about payments to and from you and events you have booked with us.

  • Technical Data: IP address, browser type, time zone, device information.

  • Profile Data: Bookings, preferences, feedback.

  • Usage Data: Information about how you use our website, events, and services.

  • Marketing Data: Your preferences in receiving marketing communications.

We also collect, use, and share Aggregated Data (such as statistical data) for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as it does not reveal your identity. If we combine Aggregated Data with your personal data so that it can identify you, we will treat the combined data as personal data.

We do not collect any Special Categories of Personal Data (such as race, religious beliefs, health information) or information about criminal convictions.

 

3. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms, making a booking, or corresponding with us by post, phone, or email. This includes personal data you provide when you:

    • Book an event or request information

    • Subscribe to our newsletter

    • Request marketing communications

    • Give us feedback

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data (IP address, browsing actions, etc.) through cookies, server logs, and other similar technologies.

 

4. How We Use Your Personal Data

We will only use your personal data when legally permitted. Most commonly, we will use your data in the following circumstances:

  • To Perform a Contract: When it is necessary to fulfill an event booking or provide a service.

  • Legitimate Interests: When it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (e.g., improving our services).

  • Legal or Regulatory Obligation: When we need to comply with a legal or regulatory requirement.

Purposes for Which We Use Your Data

We have outlined the ways we plan to use your data and the legal basis we rely on for each:

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Purpose/Activity:                                                                                                               Lawful Basis for Processing:

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To process and deliver your booking                                                                                 Performance of a contract

To manage payments and transactions                                                                            Performance of a contract

To send you service or event updates                                                                                             Legitimate interest

To send you marketing communications                                                                        Consent (where applicable)

To respond to your queries or feedback                                                                                          Legitimate interest

 

5. Disclosures of Your Personal Data

We may share your personal data with trusted third parties, such as:

  • Payment processors for processing event bookings

  • Service providers who support our IT and website

  • Professional advisers including lawyers and accountants

  • Government or regulatory bodies when required by law

We require all third parties to respect the security of your personal data and treat it according to the law. We do not allow our third-party service providers to use your data for their own purposes.

 

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed without authorization. This includes:

  • Encrypting sensitive data (e.g., payment details)

  • Limiting access to your data to employees and contractors who have a legitimate business need

  • Regularly monitoring our systems for vulnerabilities

We have procedures in place to deal with any suspected data breaches and will notify you and any applicable regulator when legally required.

 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected. To determine the appropriate retention period, we consider the nature and sensitivity of the data, potential risks, and legal requirements.

When we no longer need your data, we will either securely delete or anonymize it.

 

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

  • Access: You can request a copy of your personal data.

  • Correction: You can ask us to correct inaccurate or incomplete data.

  • Erasure: You can request that we delete your personal data where there is no lawful reason for us to keep it.

  • Objection: You can object to processing your data, particularly for marketing purposes.

  • Data Portability: You can request a copy of your data in a machine-readable format.

If you wish to exercise any of these rights, please contact us at george@rootandwing.co.uk.

 

9. Cookies

We use cookies to enhance your browsing experience and collect usage data. You can set your browser to refuse cookies or alert you when websites set cookies. Please note, disabling cookies may affect the website's functionality.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where necessary, we will notify you by email. Please check this page regularly to stay informed about how we protect your personal data.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

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