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Terms & Conditions

1. Introduction

Welcome to the Root and Wing website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions, which govern Root and Wing’s relationship with you regarding our services and events.

 

2. Who we are

We are Root and Wing, an environmental engagement initiative dedicated to connecting people with nature through walks, talks, and workshops.

Contact Details:

 

3. Booking Events and Payment

3.1. Booking: All bookings for Root and Wing events, including wildlife walks and cruises, must be made through our website or via contact with our team.
3.2. Payment: Full payment is required at the time of booking via the payment methods available on the website. Bookings are not confirmed until payment is received and a confirmation email is issued.
3.3. Ticket Confirmation: Your booking is only confirmed once you have received a confirmation email from Root and Wing. This email will serve as your ticket for the event.
3.4. Price: The price of events will be as set out on our website at the time of booking.

 

4. Cancellation and Refunds

4.1. Refund Policy: All bookings are non-refundable except in exceptional circumstances, which will be determined at the sole discretion of Root and Wing.
4.2. If you believe your circumstances qualify as exceptional, please contact Root and Wing as soon as possible. We will assess the situation and decide whether a refund or alternative arrangement is possible.
4.3. In the event that Root and Wing cancels an event (e.g., due to weather or unforeseen circumstances), you will be offered the option to rebook for an alternative date or receive a full refund.
4.4. Weather Conditions: Events will proceed in most weather conditions, including rain, but may be canceled if conditions are deemed unsafe. Root and Wing will follow the guidance of event venues or crew regarding cancellations for safety reasons.

 

5. Event Information

5.1. Dates and Times: Events will take place on the date and time you have booked, as specified in your confirmation email.
5.2. Wheelchair Access: We welcome participants of all abilities, but due to the nature of certain locations or terrain, some events may have limited accessibility. Please contact us before booking if you have any specific accessibility requirements, and we will do our best to accommodate them.
5.3. Safety: All participants must follow any health and safety instructions provided by Root and Wing or event organizers. Participation in Root and Wing events is at your own risk. Root and Wing is not liable for any personal injury, loss, or damage to personal belongings during events.

 

6. Personal Injury and Liability

6.1. Your Responsibility: By participating in Root and Wing events, you acknowledge that outdoor activities carry inherent risks, and you accept full responsibility for any risks associated with participation.
6.2. Root and Wing’s Liability: We are not liable for any personal injury, illness, or damage to property arising from participation in events unless caused by our negligence.
6.3. Limitations: Our liability is limited to the value of your booking. We are not responsible for business losses or indirect losses that arise as a result of participation in our events.

 

7. Use of Personal Data

7.1. Data Collection: Root and Wing collects personal data when you book an event. This information will be used to manage your booking, provide event details, and, if you have agreed, to send you marketing information.
7.2. Data Protection: All personal data is handled in accordance with our Privacy Policy, available on our website. By providing your personal information, you consent to the collection, storage, and processing of your data as outlined in the Privacy Policy.

 

8. Photographs and Videos

8.1. Event Photos: We occasionally take photographs and video footage during our events, which may include images of participants. These images may be used for marketing purposes, including brochures, social media, and our website.
8.2. Consent: By attending our events, you agree to allow us to use such images for marketing purposes without payment of royalties or fees. If you prefer not to be included in any photos or videos, please let us know before or during the event.

 

9. Third-Party Links

9.1. Our website may contain links to external websites for your convenience. Root and Wing is not responsible for the content or practices of any third-party websites.

 

10. Cookies

10.1. Our website uses cookies to enhance your browsing experience and collect usage data. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

 

11. Changes to Terms and Conditions

11.1. Root and Wing reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page. Continued use of the website or participation in events after any changes are made constitutes your acceptance of the revised terms.

 

12. Dispute Resolution

12.1. We will do our best to resolve any disputes or concerns you may have efficiently. However, if you remain dissatisfied, you can submit a dispute for online resolution via the European Commission Online Dispute Resolution platform.

 

13. Governing Law

13.1. These terms and conditions are governed by English law. You can bring legal proceedings in respect of the services in the English courts. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts or in the English courts.

 

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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